Frequently Asked Questions
To book a cleaning service as you provide information in the booking section in this website about your house and schedule, your estimate will be provided.
If you need to reschedule your booking, you can call us at (347) 357 1090 from 9am to 2:30pm or send an email at anytime
Please remember that you must reschedule outside of 24hrs no later prior of your booking, or a $80 penalty fee will be charged.
Rescheduling changes must be made by 5pm the day before the Booking.
You have 24 hours before your scheduled cleaning to cancel your appointment. Any changes made with less than 24 hours’ notice will result in a $80 fee.
In the event you decide to cancel or reschedule a clean within 3 hrs. of the cleaning start time then 3 hrs. will be charged.
The cleaners could have accepted other jobs.
If the cleaning appointment was not canceled and the cleaner arrives to do the service, the full amount will be charge. If the cleaner arrives and no approval was made to the front desk, the full amount of the service will be charge as well.
You can cancel your booking by phone.
Please note that if you cancel within 48 hrs. there will be cancelation fee of $50 and within 24 hours $80.00 will be charged. The cleaners are booked for you. As a result of your last-minute cancelation the cleaner lose work.
Cleaning supplies are not included. In that way we can use the products of your choosing and avoid any cross-contamination from house to house.
In case you do not have supplies, we can bring them.
Please keep in mind: we always use your vacuum and mop/bucket so please have those items available.
Most of the time our team is punctual., although one hour window is permitted due to traffic and weather conditions. In case that your cleaner’s arrival will be delayed, you will be contacted.
You are not charged until after the cleaning has been completed.
One or two cleaners can be sent to your home.
Yes! The cleaners go through a strict hiring process that includes a police background check, reference checks and in-person interviews.
If you have questions or issues, you can contact us at (347) 357-1090 9am to 2:30pm or email us at any time
Yes! discounts percentages are based on the frequency of the service from 5% up to 15%
Yes! They are fully insured and we are all covered by public liability insurance.
You can tip your cleaner with cash or through your online payment.
In case that you are not satisfied with the job, please contact us so we can make it. We will offer to the same professional cleaner back to ensure that you are satisfied with the standard of our service. They will just address what was missing, they will not re-clean your entire place.
The re-clean is only to address any areas missed and please comprehend that you need to email photographs for validation.